This Privacy Policy describes how nurstar collects, uses, stores, discloses, and protects the personal information of players and visitors who access the nurstar platform at nurstar.one. nurstar is committed to safeguarding your personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and all applicable data protection regulations. Please read this policy carefully before using the platform.
How nurstar approaches the data you share with us — a plain-language summary before the full legal text below.
nurstar collects personal information that is necessary for account operation, identity verification, payment processing, and legal compliance. We do not collect data gratuitously. Every category of data we gather has a defined, legitimate purpose under Philippine data privacy law.
Personal data collected by nurstar is used exclusively for the purposes stated in this policy — account management, payment processing, fraud prevention, regulatory compliance, customer support, and with your consent, marketing communications. It is never sold to third parties for commercial purposes.
nurstar employs 256-bit SSL encryption for all data transmission, access controls limiting internal data access to authorized personnel on a need-to-know basis, and regular security assessments. Player account data and financial information are stored on secured, access-controlled infrastructure.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and in certain circumstances request deletion of your personal data held by nurstar. You also have the right to object to specific processing activities and to file a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated.
nurstar shares your personal data only with categories of third parties that are necessary for platform operations — payment processors, identity verification providers, and regulatory authorities as required by law. All third-party processors are bound by contractual data protection obligations consistent with Philippine privacy law requirements.
nurstar ("nurstar", "we", "us", "our") is the operator of the online gaming platform accessible at nurstar.one. nurstar acts as the data controller in respect of the personal information collected and processed in connection with your use of the platform, in accordance with the provisions of Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations.
As data controller, nurstar determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is conducted lawfully, fairly, and transparently in compliance with applicable Philippine data protection law.
Data Controller Contact: For all privacy-related inquiries, requests, and complaints, please contact the nurstar data privacy team at [email protected]. We will acknowledge your inquiry within two (2) business days and provide a substantive response within fifteen (15) business days.
This Privacy Policy applies to all personal information collected by nurstar through:
This policy does not apply to third-party websites, payment processors, or other external services that may be referenced on or accessible from the nurstar platform. nurstar is not responsible for the privacy practices of third parties and encourages you to review the privacy policies of any third-party services you use in connection with your nurstar account.
nurstar collects the following categories of personal data in connection with your use of the platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, nationality | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile number, residential address | Account communication, support, regulatory correspondence |
| Financial Data | GCash/Maya account details, bank account details, transaction history | Deposit and withdrawal processing, AML compliance |
| Gaming Activity Data | Game history, bet amounts, win/loss records, session durations | Account management, responsible gaming, fraud detection |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Security monitoring, fraud prevention, platform optimization |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Customer support, dispute resolution, quality assurance |
| Verification Documents | Philippine government IDs (SSS, PhilHealth, UMID, passport, driver's license), selfie photos for liveness checks | Identity verification, age verification, regulatory compliance |
nurstar does not collect sensitive personal information as defined under the Data Privacy Act of 2012 (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) except where strictly necessary for identity verification purposes and only to the minimum extent required.
nurstar collects personal data through the following methods:
Information you provide directly when creating an account, completing identity verification, submitting payment information, contacting customer support, or participating in promotions. This includes all form submissions, uploaded documents, and communications you initiate with nurstar.
Data collected automatically as you interact with the nurstar platform, including IP address, device identifiers, browser information, session data, gameplay activity, and navigation patterns. This information is collected through cookies, server logs, and similar technologies described in Section 8 of this policy.
In certain circumstances, nurstar may receive data about you from third-party sources including:
nurstar uses your personal data for the following purposes:
nurstar processes your personal data under the following legal bases as recognized under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:
nurstar does not sell your personal data to third parties. We share personal data only in the circumstances described below, and only to the extent necessary for the stated purpose.
Data Processing Agreements: All third-party processors engaged by nurstar are subject to data processing agreements that require them to implement appropriate technical and organizational security measures and process data only in accordance with nurstar's instructions and applicable Philippine privacy law.
nurstar uses cookies and similar tracking technologies on the nurstar.one platform. A cookie is a small text file placed on your device by a web server when you access a website. Cookies allow the platform to recognize your device and maintain certain information between sessions.
You can manage cookie preferences through your browser settings. Note that disabling strictly necessary or security cookies may prevent you from accessing your nurstar account or using platform features. For detailed cookie management instructions, consult your browser's help documentation.
nurstar retains personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the retention requirements set out below.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents identification of the data subject. Where anonymization is not technically feasible, data is securely destroyed using methods appropriate to the storage medium.
nurstar implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
Your Role in Security: The security of your nurstar account also depends on you maintaining the confidentiality of your login credentials. Do not share your password with anyone. nurstar will never ask for your password via email or chat. If you suspect unauthorized access to your account, contact support immediately at [email protected].
Under the Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights with respect to your personal data held by nurstar:
Request a copy of the personal data nurstar holds about you and information about how it is processed.
Request correction of inaccurate or incomplete personal data held in your nurstar account.
Request deletion of personal data where it is no longer necessary for the purpose collected, subject to legal retention obligations.
Object to processing of your personal data where nurstar relies on legitimate interests as the legal basis, including profiling for direct marketing.
Request a copy of your personal data in a structured, commonly used, machine-readable format where processing is based on consent or contract.
Lodge a complaint with the National Privacy Commission (NPC) if you believe nurstar has violated your data privacy rights.
To exercise any of these rights, submit a written request to [email protected] clearly identifying the right you wish to exercise, the data concerned, and your registered account information for verification purposes. nurstar will respond within fifteen (15) business days. Some requests may be subject to identity verification before processing. Note that certain rights are subject to limitations under applicable law — for example, data subject to mandatory AML retention obligations cannot be deleted before the relevant retention period expires.
nurstar may send you promotional offers, bonus notifications, game announcements, and other marketing communications where you have provided explicit, freely given consent to receive such communications at the time of account registration or subsequently through your account settings.
You may withdraw your consent to receive marketing communications at any time by:
Withdrawal of marketing consent will be processed within ten (10) business days. Please note that withdrawing marketing consent does not affect your receipt of transactional communications that are necessary for account operation, such as deposit confirmations, withdrawal notifications, and security alerts. These transactional communications will continue regardless of your marketing consent status.
The nurstar platform is strictly restricted to individuals aged 21 years and older. nurstar does not knowingly collect, use, or store personal information from persons under the age of 21. This age threshold reflects the minimum gambling age applicable under PAGCOR regulations and Philippine law, which is higher than the general standard for children's privacy protections.
If nurstar becomes aware that personal data has been collected from a person under the age of 21, that data will be immediately deleted, the associated account will be suspended, and any funds associated with the account will be managed in accordance with the nurstar Terms & Conditions for underage accounts.
Parental Notice: If you are a parent or guardian and believe that a person under 21 years of age has created a nurstar account, please contact [email protected] immediately. nurstar will investigate and take appropriate action promptly.
In connection with the operation of the nurstar platform, your personal data may be transferred to and processed in countries other than the Philippines — for example, where game providers, cloud infrastructure providers, or fraud prevention services operate servers or have processing facilities outside the Philippines.
Where such cross-border transfers occur, nurstar ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012 and the National Privacy Commission's guidelines on cross-border data flows. These safeguards may include:
You may request information about the specific cross-border transfer mechanisms applied to your data by contacting [email protected].
nurstar reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or platform operations. The effective date at the top of this document indicates when the current version came into force.
When material changes are made to this Privacy Policy, nurstar will notify registered players via the email address on file or through a prominent notice on the nurstar platform prior to the changes taking effect. Non-material clarifications and corrections may be made without individual notice, though the effective date will be updated accordingly.
Your continued use of the nurstar platform following notification of changes to this Privacy Policy constitutes your acknowledgment of the updated policy. If you do not accept the changes, you should discontinue use of the platform and may request account closure in accordance with the nurstar Terms & Conditions.
For all privacy-related inquiries, data subject right requests, and complaints, please contact nurstar through the following channels:
If you are not satisfied with nurstar's response to a privacy complaint or believe that nurstar has violated your rights under the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about filing a complaint with the NPC is available through official Philippine government channels.
nurstar encourages players to contact us directly in the first instance to allow us the opportunity to address your concerns before escalating to the NPC. We are committed to resolving privacy matters fairly and promptly.
Questions about how we handle your data? Our support team is ready to help Filipino players understand their privacy rights and manage their account data.